Pick a point on a globe, and APM Terminals won’t be far away. With 90% of global trade carried by sea, there is a fairly high chance that the shoes on your feet or the phone in your pocket travelled to you through an APM Terminal.
Would you like to impact the daily lives of people in every corner of the world? Then keep reading.
United by a passion to help our customers grow their businesses, our team of 22,000 across 55 countries is focused on delivering operational excellence and solutions that help build better supply chain efficiency, flexibility and reliability. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community.
The AM BPO/FPO organisation is responsible for the global end-to-end Asset Management (AM) processes at APM Terminals, ensuring we are defining our Way of Working by taking into consideration business requirements and that we are building a world class user experiences and customer journeys.
It’s ultimately the AM BPO who owns the end-to-end AM process landscape, but the AM FPO holds accountability - and corresponding mandate – for the performance of the functional AM processes.
The AM Business Process Expert (BPE) works within the AM FPO mandate and holds responsibility for L3-L5 Asset Management business processes. The AM BPE is an expert in business processes for Asset Management and the translation of the processes into the setup and usage of the global CMMS system (IFS10).
WE OFFER
When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
MAIN RESPONSIBILITIES
As Asset Maintenance Business Process Expert, you will:
- Support in reviewing and continuous improving the end-to-end AM business processes in relation to the global CMMS (IFS10)
- Provide advice and decision support for Business AM Process Owners (BPOs) and Functional AM Process Owners (FPOs) who are likely not data/system/AM process subject matter experts in every aspect of the AM process landscape their role covers
- Represent the voice of the AM process users from the terminals globally
- Make sure proposed changes in AM process or system supporting AM process are feasible and implications of them fully understood
- Help AM Business Process Owners (BPOs) and AM Functional Process Owners (FPOs) make sure standards are understood and followed in the organisation
- Act as 'go to authorities' of their AM process expertise area for the wider organisation
- Form part of a BPE network that harnesses subject matter expert knowledge of our central AM processes and ensure best practices in AM process governance is available across the BPE network
AM Processes & Standardization
- Accountable for specific L3 and L4 business work processes/SOPs including overall AM process design ownership down to a L5/Work Instructions (WIs)
- Maintain an up-to-date SOPs for the L4s along with inputs and outputs and metrics to define operational success.
- Along with the team of FPO(s) who are responsible for the overall L2 AM processes, maintain an overall user journey and customer journey for the End to End L3 AM processes and related L4s/L5s SOPs & WIs
- Accountable for standardization and automation of the execution steps. Along with the team of BPEs, responsible in ensuring that as APMT we achieve the standardization goals
- Suggest enhancements on Business Policies to enable high degree of standardization to the AM process landscape
Performance Management & Compliance
- Continuously follow up on operational metrics that measure the success of the respective AM process outcomes and tracking performance. Where applicable perform AM process confirmation to verify. Take proper actions and follow up with FPO/Key Users where applicable.
- Support AM BPO and AM FPO to ensure that control measures are established such that AM processes are deemed ‘well defined’, ‘repeatable’, ‘consistent’ with no high impact audit findings from internal or external auditors. All audit findings are progressed and closed to completion within timelines
- Identify local exceptions to standards and make sure local organisation obtain and document formal sign off by the relevant FPO and BPO. The BPE should maintain a repository of sign off exceptions.
- Responsible for reviewing and gathering an oversight of AM process confirmations performed and do reviews where needed.
- Drive communities to share learnings, understandings and enhance overall business skills and compliance
Change Management
- Act as 'first line of defense' to validate and review change requests from frontline organization
- Work closely with the business to identify opportunities to improve AM processes and reducing waste from existing AM process landscape.
- Engage the minds and hearts of AM process users to contribute to improvements through Kaizens & AM process confirmations and feedback to BPOs and FPOs
- Responsible to implement or support implementation of changes to AM process or systems
- Responsible for a Key User community/network to where eg. questions about AM process and systems improvements are discussed
- Own the performance and applicability of training material and trains Key Users/support terminals on transition and change management
REPORTING AND SCOPE
- The position reports to AM Business Process Owner
- Scope can be Global or Regional and travels are to be expected
- Can be located in the Hague or Tangier
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
- 5-8 years’ experience in an operational Asset Maintenance or facility management related environment
- At least 5 years of international experience, preferably in an asset-heavy industry
- Expert understanding of the execution of AM L3-L5 maintenance business processes, data and CMMS system
- Excellent stakeholder management and collaboration skills
- Understanding of Asset life cycle principles, its processes and requirements
- Understanding of IFS CMMS/Inventory and Work Order Management modules is preferred
- Understanding of ISO 55000 or other Asset Management certifications is preferred
- Level headed and effective at change management, capable of pushing back when appropriate and face resistance in a calm and respectful manner
- Self-motivator, who is comfortable working remotely
- Good English written and verbal communication, presentation and facilitation skills
- Seen as informal authorities by the rest of the organisation for AM L3-L5 process
- Success in this role will require the ability to find approaches to development that work at scale, across geographic boundaries, and while generating commitment through influence rather than formal authority
We are looking forward to hearing from you.
