We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.
You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no other.
Embark on a meaningful career with HNF today!
If you have what it takes, we love to hear from you!
Kindly ensure that your NRIC no. is not stated in the resume.
Job Description
- Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:
- Liaises with outsource partners supporting the HPC service and monitor quality assurance and improvement and fulfilment rate reports, including feedback management.
- Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.
- Works closely with outsourced partners to provide patient information and facilitate the scheduling of visits.
- Contacts HPC clients when necessary to address their queries or concerns, including complaints and feedback.
- Maintains a database of all HPC referrals and admitted HPC clients.
- Ensures billing reports for partners are accurate before payment.
- Submits attendance information to the ILTC portal for service subvention claims.
- Assists with the management of internal HPC administrative work, which may include, but are not limited to setting up of the operational team and developing internal protocol and capability in delivering HPC services.
- Assists with the creation of self-referrals and internal referrals, which may include, but are not limited to the following tasks:
- Calls potential clients to obtain the necessary information to create self-referrals in IRMS.
- Creates internal referrals in IRMS using information provided by the clinicians.
- Handles queries by AIC regarding any self-referral or internal referral submissions
- Rotates to other administrative services such as call centre and surgical store.
Job Requirements
- Minimum 3-year experience in administrative work. Working experience in Healthcare industry will be advantageous.
- Proficient in Microsoft Office
- Possess good telephone etiquette and positive attitude.
- Ability to multi-task, friendly and responsible for tasks entrusted.
- Meticulous with attention to details
To apply, email your resume to recruit@hnf.org.sg
