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International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
We are currently looking for a Nurse (known internally as a Near Patient Nurse) to deliver our Near Patient Program in Poland, supporting our TRICARE contract. This role is to cover Powidz and the surrounding areas.
Our Nurses provide medical case management and communication when a patient is requiring care from a local public/private healthcare provider. The Nurse will work collaboratively with the provider to manage the care of the patient keeping them at the center of all considerations. Escalations to senior Near Patient Team members including the Near Patient Nurse Team Lead and the Near Patient Physician Lead will be required based on the clinical findings.
In addition, the Nurse will work in close association with the Clinical Quality Team and the organization underneath it on the quality and safety of providers up to and including reviewing and credentialing TRICARE providers in a given area. The Nurse may be the main point of contact for clinical quality assessment and feedback for individual care episodes, ongoing quality assurance of providers and formal provider assessments.
Key responsibilities
- Provide comprehensive In-patient clinical case management for a patient where they will be completing status reports upon admission and whilst the patient remains admitted to the provider.
- In the pursuit of medical updates, the Nurse may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required.
- Be prepared to liaise with providers and patients, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.
- Where the Nurse feels care is suboptimal, not necessary, or potentially harmful to the patient the Nurse must escalate such matters to the Near Patient Physician Lead or Near Patient Regional Medical Director for discussion.
- Upon discharge, support when required with the Near Patient Medical Collection Team to obtain the discharge summary and hospital records from the provider, ensuring that the medical information correlates with the information obtained during admission and update the medical records accordingly.
- Provide, when feasible, on-site patient support services such as ad hoc language support and chaperone services when visiting health care providers.
- Establish and maintain the relationships with providers; leveraging these relationships for clinical quality assurance and oversight
- Assist with translation and triage of medical reports where necessary.
- Support Near Patient Quality Assurance Leads as requested such as obtaining medical records as required
- Build positive and effective relationships with local network providers (medical and administrative representatives), and with local TRICARE Point of Contacts and members of the expeditionary forces medical providers.
- When required, plan, execute and write up site audits, obtaining provider credentials in order to assess and document provider scope, safety and quality of service.
- Deal positively with complaints, resolving these wherever possible on a timely basis, and/or referring them to the Near Patient Physician Lead and Quality Assurance Lead.
About you
- Registered General Nurse or equivalent with minimum 3 years of experience with registration to practice in country of work
- Recognized qualification to minimum diploma level or equivalence in practice demonstrated through portfolio/CV
- A demonstrable commitment to professional development
- Able to communicate Polish and proficiently in English
#Europe #LI-Hybrid
Benefits
- Competitive salary
- Structured career development track, with opportunities for progression and advancement
- Warm, supportive, and open company culture
- An opportunity to thrive in a global environment
- We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2023.
